4.1 Placing an order
The Customer finalises their order by completing the following 5 steps
Step 1: the Customer selects the chosen Products and adds them to their basket, after having selected the required size and colour.
The basket in the top right-hand corner of the screen shows the Customer that it has taken the selections into account, indicating the number of Products that it contains.
Step 2: the Customer verifies the content of their basket by clicking on "Place order", to access their order summary. The Customer can then change their order (Product, size, quantity).
The order total inclusive of tax, showing the price due for the Products and delivery costs separately, is then shown in the summary.
Step 3: Once the order has been verified and where applicable, amended, the Customer approves their basket to finalise their order, by clicking again on "Place order".
If the Customer has a voucher code, reserved for preferential Customers, they must enter this where shown, in order to benefit from that code.
Step 4: Entry by the Customer of delivery and billing details Fields marked with an asterisk (*) are mandatory fields, it being specified that unless indicated otherwise by the Customer, the billing address will automatically be the same as the delivery address.
If the Customer has already placed an order on the Site, they have a customer account. In this case, they only need their e-mail address and password to log in.
The Customer then verifies the information and clicks on "Accept" to continue with their order.
Step 5: Entering bank details
The Customer then accesses the secure payment screen as outlined below in article 4.3.
Payment is made online by card or PayPal.
The Customer must enter their card number, its expiry date and the 3- or 4-digit card security code on the back of their card.
If payment is accepted, the Customer will be redirected to an order confirmation screen on the Site.
If payment fails, the Customer shall have 3 attempts to re-enter their bank details. After the 3rd refusal, the Customer will be redirected to a screen notifying them that payment has been refused. The Customer shall then be invited to contact Fiso Customer Service to find out why payment has been refused and reach a solution to complete the order.
4.2 Order confirmation
On acceptance of the Customer's payment, the Customer will receive a confirmation e-mail for their order, summarising all items ordered, the billing address and delivery address, and also the delivery date.
Approval of the order by the Customer and the order confirmation e-mailed to the Customer by Fiso, once payment has been accepted, are deemed tantamount to conclusion of a Sales Contract between the Parties and acceptance of the General Terms and Conditions of Sale.
A Customer who has placed an order will have the option of printing their invoice by logging on to the Site in the "Track your order" space provided to this end.
Fiso reserves the right not to approve the order in the case of:
• Obvious error in Price;
• Unusual activity on the Customer's account (unusual or abusive complaints, unusual or abusive exchanges and returns, etc.);
• Unusual orders in the light of quantities ordered,
• Existing dispute(s) with the customer.
The Site Customer Service is available to the Customer for all queries relating to their order. Customer Service is available via a contact form, e-mail (firstname.lastname@example.org), and by phone on +33 1 42 74 24 68, Monday to Friday, 9.00 am to 1.00 pm and 2.00 pm to 5.00 pm.
The price of the Products purchased is payable in cash, in full, on the day the order is placed by the Customer.
Transactions completed on the Site are secure, using the Geotrust payment system.
All information exchanged in order to process payment is encrypted using the SSL (Secure Socket Layer) protocol. These data cannot be detected, intercepted or used by third parties. At no time do the Customer's financial details pass through Fiso's IT system.
Geotrust verifies that the connection with the Customer's browser is secure before sending the payment form to the bank handling the financial transaction.
Since Geotrust is a technical provider, it is not responsible for disputes relating to orders, which are processed directly by Fiso as stated above, or where applicable, by the Customer's bank.
In the case of fraudulent use of their card on the Site, the Customer is invited to contact Customer Service using the contact form, e-mail (email@example.com), and by phone on +33 1 42 74 24 68, Monday to Friday, 9.00 am to 1.00 pm and 2.00 pm to 5.00 pm
The debit authorisation request is made at the time of approval of the order on the Site, unless servers are unavailable. Fiso reserves the right to issue a second debit authorisation request if the first request has failed due to unavailability of servers.
In the case of non-payment, incorrect address or any other issue on the Customer's account, Fiso reserves the right to block the Customer's order until the issue is resolved.
4.4 Saving the order
The order confirmation is registered in Fiso's records, themselves saved on a reliable long-term medium. The Customer accepts that the order confirmation is considered as proof of the contractual relations between the Parties.